One of the most fascinating things about being in the learning and training world over the last five years, is to bear witness to the evolution of the many hats that we wear. When I first began my career at The Container Store, I saw myself not only designing and delivering trainings, but I saw my skills shape in investigative observation. I saw myself as a project manager to keep instructional design projects on a deadline. I saw myself learning retail math as I tried to calculate how many hours a potential training class would pull employees off the floor – and how many sales and dollars that could possibly cost the store. I saw learning management system administrator to be able to correctly manage the system which delivered our trainings. Over the last few months, I’ve found another concept – and thus another title – that I get to add to this list: ‘performance consultant’.